We are happy to help you
Mon to Fri: 10:00 am - 5:30 pm
If for any reason you wish to return your online purchase, you may return unused items within 14 days of receipt. Please send your item to the return address below. In order to process your return as quickly as possible and refund your purchase price, please include your packing slip, or if it is missing, the order number with the return address. To use your right of withdrawal, you must let us know by e-mail within the 14-day cooling-off period that you wish to exercise your right to withdraw from the contract. You must return the item within 14 days of receiving your order. You can return the items by post or courier. The return costs are at your own expense. We are not responsible for products that are damaged or lost during return. We recommend you to use a courier service that insures you for the value of the items you are returning, or gives you a proof of posting.
Keep the track and trace code as proof of shipment (tip: take a picture of it).
Make sure the items you want to return are well packed and ship them to the following address
Fulfilment Center Achterhoek
Retour Alpaca Loca #ordernummer
We will refund you with the same payment method you used to purchase the item.