Need help?

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Pay

We accept the following secure payment methods: iDeal, PayPal, Mastercard, Maestro, Visa and bank transfer.

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Delivery

Within the Netherlands we ship with PostNL. Orders placed before 4:00 PM are shipped the same day on weekdays. 

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Returns

If you are not satisfied with your purchase, you can return your product (s) to us within 14 days of delivery.

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FAQ

With the frequently asked questions you can read our frequently given answers. Your question may also be included.

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Contact

Do you have questions or need help with your order? We are happy to assist you. Ask your questions via e-mail and you can count on a quick answer.

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Become a reseller?

Do you have a nice shop where the Alpaca Loca collection should not be missing? Please contact us for a further introduction. 

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Opening hours

We are happy to assist you in answering all your questions or when you need advice. We understand that you don't want to wait all day for an answer, that's why we always respond quickly. During the following times we are at your disposal:

Mon to Fri: 10:00 am - 5:30 pm

Pay

How do I pay for my order?

As soon as you have entered all your details on the checkout page, you will be redirected to the payment page. We accept various payment methods, including iDEAL.

Is it safe to order online?

We take your online safety very seriously. Personal and payment information is safe and no data is sent without encryption. Securing your information is our top priority. All orders are shipped over a secure internet connection using SSL (Secure Sockets Layer) encryption and other measures.

When will the payment be charged?

If your card is authorized, payment will be charged directly to you and you will receive an email confirming that your order has been successful. Only paid orders will be processed. We do not charge (afterwards) fees for failed payment transactions.

delivery

When will my order be shipped?

Orders until 4:00 PM are shipped the same day on weekdays. Usually you will have your order delivered the next day. After your order has been shipped, you will receive a tracking number via email that allows you to track your package right to your front door.

What are the shipping costs?

Your order will always be shipped with a tracking number. Orders over € 75 are shipped for free. For all other orders € 3.95 is charged for shipping. The shipping costs for returns are for your own account.

What is the delivery time for my order?
We ship our packages with PostNL. If you are not at home to receive the package, the carrier will leave a note with information about how and where you can pick up the package. It is also possible that PostNL will try twice to deliver your package. Please note that we can no longer change a delivery address once the order has been shipped. Moreover, we will not send your package again if you have not been able to receive it.

return

How do I return items?

If for any reason you wish to return your online purchase, you can return unused items within 14 days of receipt. Send your item to the return address below. To process your return as quickly as possible and to return your purchase amount, we request that you include your packing slip in the Or, if it is missing, state the order number at the return address. To make use of your right to terminate, you must inform us by e-mail within 14 days to consider that you wish to exercise your right to terminate the agreement. You must return the item within 14 days of receiving your order. You can return the items by post or courier. The return costs are for your own account. We are not responsible for products that are damaged or lost when returning. We recommend that you use a courier service that insures you for the value of the items you return or provides proof of shipment. Make sure the items you want to return are properly packed and send it to the following address:

Package Factory:
Return- Alpaca Loca # order number 
South end 1A
2371 BP Roelofarendsveen

When will I receive my refund?
After we have received the items back, we will refund the amount paid for the item in question (including any shipping costs) within 14 days.

We will refund you with the same payment method you used to purchase the item.

Have you received my returned items?
As soon as we have received your returned items, we will send you an email. It may take a while before we have processed your return. The refund will follow within 14 working days after we have received the item back.

Frequently Asked Questions

Is a product still in stock?

All products in the shop are in stock and ready to ship. If a color or size is not listed on the product information page, the item is no longer in stock and you can no longer order it.

Do the prices include VAT?

The prices in our webshop include VAT.

Question not answered?
We are here for you

Mail us

We respond within 24 hours on business days, usually faster.

info@alpacaloca.nl

Form

We respond within 24 hours on business days, usually faster.

Fill in the form.

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