We are happy to help you
We are happy to assist you in answering all your questions or when you need advice. We understand that you don't want to wait all day for an answer, which is why we always react quickly. During the times below, we are at your disposal:
Mon to Fri: 10:00 - 17:30
Once you have filled in all your details on the checkout page, you will be referred to the payment page. We accept several payment methods including iDEAL.
We take your online safety very seriously. Personal and payment information is secure and no data is sent without encryption. Securing your information is our top priority. All orders are sent over a secure Internet connection via Secure Sockets Layer (SSL) encryption and other measures.
If your card is authorized, the payment will be charged directly to you and you will receive an email confirming that your order has been successful. Only paid orders are taken into consideration. We do not charge (afterwards) for failed payment transactions.
Orders until 4 p.m. are shipped on same-day business. Usually you have the order in-house the next day. After your order is shipped, you'll receive an email tracking number that allows you to track your package right up to your front door.
Your order will always be shipped with a tracking number. Orders over €75 are shipped free of charge. For all other orders, €3.95 is calculated for shipping. The shipping costs for returns are at your own expense.
If you wish to return your online purchase for any reason, you can return unused items within 14 days of receipt. Send your item to the return address below. In order to process your return as soon as possible and return your purchase amount, we ask you to add your packing slip in the door, Or if it is missing, to include the order number at the return address. To make use of your right to decomposing, you must let us know by email within 14 days that you wish to use your right to terminate the agreement. You must return the item within 14 days of receiving your order. You can return the items by post or courier. The return costs are at your own expense. We are not responsible for products that are damaged or lost when returning. We recommend that you use a courier service that insures you for the value of the items you return, or give you proof of shipping. Make sure the items you want to return are well packed and send them to the following address:
Return- Alpaca Loca # order number
South end 1A
2371 BP Roelofarendsveen
We will refund you with the same means of payment as you purchased the item..
All products in the shop are in stock and ready for shipping. If a color or size is not listed on the product information page, the item is no longer in stock and you can no longer order it.
The prices in our webshop include VAT.